Privacy Policy

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1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We collect the following types of personal information:

• Account Information: Name, email address, username, and password when you create an account
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Contact Information: Email address, phone number, and other contact details you provide
• Profile Information: Any additional information you choose to add to your profile

1.2 Usage and Content Information

We collect information about how you use our Services:

• Text Content: The text you input into our platform for synthesis
• Audio Files: Metadata about generated audio files (not the audio files themselves, as they are not stored)
• Usage Data: Character usage, synthesis history, voice selections, and feature usage
• Account Activity: Login times, session duration, and account settings

1.3 Technical and Device Information

We automatically collect certain technical information when you access our Services:

• Device Information: Device type, operating system, browser type and version
• IP Address: Your Internet Protocol address and approximate geographic location
• Log Data: Access times, pages viewed, links clicked, and other system activity
• Cookies and Tracking: Information collected through cookies and similar technologies (see Section 6)

1.4 Communications

If you contact us directly, we may collect:

• Email correspondence and support ticket information
• Feedback, suggestions, and survey responses
• Any other information you choose to provide

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2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide and Maintain Our Services

• Create and manage your account
• Process your text-to-speech synthesis requests
• Generate and deliver audio files
• Track character usage and manage prepaid balances
• Provide customer support and respond to inquiries

2.2 To Process Payments

• Process transactions and send transaction confirmations
• Manage billing and collect payments
• Detect and prevent fraud

2.3 To Improve Our Services

• Analyze usage patterns and trends
• Improve voice quality and synthesis accuracy
• Develop new features and functionality
• Conduct research and testing
• Monitor and analyze service performance

2.4 To Communicate With You

• Send service-related announcements and updates
• Respond to your questions and requests
• Send technical notices and security alerts
• Provide customer support

2.5 For Security and Legal Compliance

• Protect against unauthorized access and abuse
• Enforce our Terms of Use and other policies
• Comply with legal obligations and respond to legal requests
• Detect and prevent fraud, spam, and other harmful activities

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3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: To process transactions securely
• Cloud Hosting Providers: To store and process data
• Analytics Services: To analyze usage and improve our Services
• Email Service Providers: To send communications
• Customer Support Tools: To provide support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to:

• Legal processes such as subpoenas or court orders
• Requests from government authorities
• Enforcement of our Terms of Use or other agreements
• Protection of our rights, property, or safety, or that of our users or the public
• Detection, prevention, or investigation of fraud or security issues

3.3 Business Transfers

If Radio Guild is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.5 Aggregated and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for research, analytics, or other purposes.

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4. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.1 Account Data

• Active Accounts: We retain account information for as long as your account is active
• Closed Accounts: After account closure, we may retain certain information for legitimate business purposes, legal compliance, or dispute resolution

4.2 Content Data

4.3 Payment and Transaction Data

We retain payment and transaction records as required by law and for accounting purposes, typically for a period of 7 years.

4.4 Technical and Log Data

Technical and log data is typically retained for up to 90 days unless needed for security investigations or legal compliance.

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5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Access Controls: Restricted access to personal information on a need-to-know basis
• Secure Infrastructure: Use of secure cloud hosting and storage solutions
• Regular Security Audits: Periodic review of security practices and systems
• Employee Training: Staff trained on data protection and security practices

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services.

6.1 What Are Cookies?

Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

6.2 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for the Services to function properly, including authentication and security
Functional Cookies	Remember your preferences and settings
Analytics Cookies	Help us understand how users interact with our Services to improve functionality
Performance Cookies	Monitor service performance and identify issues

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Accept only certain types of cookies
• Delete cookies after each session
• Receive notifications when cookies are set

Note that disabling cookies may affect the functionality of our Services.

6.4 Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) that use cookies and similar technologies. These third parties have their own privacy policies governing their use of information.

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7. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information. You can do this by:

• Logging into your account and updating your profile
• Contacting us directly to request access or corrections

7.2 Deletion

You may request deletion of your personal information, subject to certain exceptions for legal compliance, security, and legitimate business purposes. To request deletion, contact us at [Your Email Address].

7.3 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.4 Marketing Communications

You can opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly

Note that you cannot opt out of service-related communications (such as account verification or transaction confirmations).

7.5 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Currently, there is no industry standard for responding to DNT signals, and we do not respond to DNT browser signals at this time.

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8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

8.1 Right to Know

You have the right to request information about the personal information we have collected about you in the past 12 months, including:

• Categories of personal information collected
• Sources of personal information
• Business or commercial purpose for collection
• Categories of third parties with whom we share information
• Specific pieces of personal information collected

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.3 Right to Opt-Out of Sale

We do not sell personal information as defined by the CCPA.

8.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

8.5 How to Exercise Your Rights

To exercise your California privacy rights, contact us at [Your Email Address] or [Your Phone Number]. We will verify your identity before processing your request.

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9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

9.1 Legal Basis for Processing

We process your personal information based on:

• Contract: To provide the Services you requested
• Consent: When you have given explicit consent
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws

9.2 Your GDPR Rights

• Right of Access: Obtain confirmation of data processing and access to your data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of data processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

9.3 International Data Transfers

If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms.

9.4 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

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10. Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 18, please contact us immediately at [Your Email Address].

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11. Third-Party Websites and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Radio Guild. This Privacy Policy applies only to our Services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you of material changes via email or through a notice on our website
• Obtain your consent if required by applicable law

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

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13. Contact Us

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14. Additional Information for Specific Jurisdictions

14.1 Nevada Residents

Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information as defined under Nevada law. If you have questions, contact us at [Your Email Address].

14.2 Canadian Residents

Canadian residents have rights under PIPEDA and provincial privacy laws. You may access, correct, or request deletion of your personal information by contacting us.

14.3 Australian Residents

Australian residents have rights under the Privacy Act 1988. You may access and correct your personal information, and lodge complaints with the Office of the Australian Information Commissioner.

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End of Privacy Policy